arahbola Privacy Policy
This page describes what we collect when you use arahbola and how we keep that data protected. We take account security and privacy seriously. Our policy outlines what personal information we gather, how we use it, who can access it, and what rights you have over your data.
Our servers may sit outside your jurisdiction; however, all data transfer to arahbola is encrypted. We comply with data protection standards applicable in the jurisdictions where we operate. If you have questions about how we handle your information, contact our support team in Indonesian, English, Mandarin, or Vietnamese.
This policy applies to all arahbola services: live-dealer tables, sportsbook markets, slot games, and account management. It does not apply to third-party websites or services linked from arahbola, which operate under their own privacy policies.
What Data We Collect on arahbola
We collect information necessary to operate arahbola safely and serve you effectively. When you register, we ask for your email address, username, password, and a security question. We use email only for account verification and support communications.
For identity verification (KYC), we collect your legal name, date of birth, national ID number or passport number, and a copy of your ID document. We also request a selfie holding your ID. These documents are encrypted and stored securely; we use them only to confirm your identity and prevent fraud.
When you deposit or withdraw, we collect transaction records including the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and timestamp. We also store your linked bank or wallet account details to process future transactions.
During play, we record every bet you place, every game you participate in, the result, and your payout. This data is stored in your account history and used for settlement, dispute resolution, and compliance reporting.
We collect limited device and usage data: your IP address, browser type, operating system, and pages visited on arahbola. We use this to detect fraud, prevent unauthorized account access, and improve our service reliability.
Data We Collect on arahbola
- Account registration: email, username, password, security question
- Identity verification: name, date of birth, ID number, ID photo, selfie
- Payment information: transaction history, payment method, linked account details
- Game history: bets placed, results, payouts, session duration
- Device data: IP address, browser type, operating system
How We Use Your Data on arahbola
We use your email and password to authenticate your account and let you access arahbola. Your KYC documents confirm your identity and prevent money laundering. We are legally required to collect and verify this information before processing any deposit or withdrawal.
We use payment information to process deposits and withdrawals through your chosen method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank. We also use it to detect and prevent fraud (e.g., duplicate deposits from the same card, rapid account creation patterns).
We use your game history to settle bets, calculate payouts, and maintain audit trails. If you dispute a result or withdraw funds, our compliance team reviews your game logs to verify the outcome. Complete records are stored so we can resolve disputes fairly.
We use device and usage data to prevent unauthorized access, detect hacking attempts, and improve arahbola's performance. If unusual activity occurs (e.g., login from a new country, rapid withdrawal requests), we may flag your account for additional verification.
We do not sell your data to third parties. We do not use your information for marketing unless you explicitly consent. We share data only with payment processors, fraud-detection services, and legal authorities when required by law.
Third-Party Processors and Data Sharing
We work with third-party service providers who process data on our behalf. Payment processors (e.g., the companies behind DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our bank partners) receive your transaction details to complete deposits and withdrawals. These processors have their own privacy policies and security practices.
We use fraud-detection and identity-verification services to confirm your KYC documents and flag suspicious account activity. These services process your name, ID number, and photo; they do not store this data beyond the verification period unless we renew verification.
We may disclose your information if required by law, court order, or government request. We do not voluntarily share data with law enforcement; however, we will comply with legal orders issued in supported jurisdictions.
- Payment Processors
- Third parties that handle deposits and withdrawals; they process transaction data per their own privacy policies.
- Fraud Detection
- External services that verify your identity and flag suspicious activity; they do not retain data long-term.
- Legal Disclosure
- We disclose information only when required by law in the jurisdictions where we operate.
Your Rights on arahbola
You have the right to access your personal data. Contact us with your arahbola username, and we will provide a copy of your account information, game history, and transaction records within five business days.
You have the right to correct inaccurate information. If your name, email, or other details are wrong on your account, contact our support team and we will update them after verification.
You have the right to delete your account. When you request deletion, we remove your personal data from active systems within thirty days. However, we retain transaction records and game logs for up to five years to comply with legal and compliance obligations.
You have the right to object to data processing. If you believe we are processing your data unfairly, contact us and explain your concern. We will review and respond within ten business days.
Cookies and Tracking
We use cookies to store your session information so you do not have to log in repeatedly. These cookies are encrypted and expire after eight hours of inactivity. You can disable cookies in your browser settings, but arahbola may not function properly without them.
We use analytics cookies to track how many users visit arahbola and which pages they view. This data is aggregated and does not identify you individually. We use it only to improve our service and fix bugs.
We do not use third-party tracking pixels or cross-site cookies. We do not sell your browsing data to advertisers.
Data Security and Retention on arahbola
We encrypt all data in transit and at rest using industry-standard protocols. Passwords are hashed; we do not store them in plain text. Access to databases is restricted to authorized staff and monitored.
We conduct regular security audits and penetration testing to identify vulnerabilities. Our servers are located in secure data centres with redundant backups and disaster-recovery systems.
We retain personal data only as long as necessary. Account information is kept for the duration of your account plus five years after deletion. Transaction records are retained for five years for compliance and dispute resolution. Cookies expire automatically.
If we suffer a data breach, we will notify affected account holders by email within seven days and contact relevant authorities as required by law.
Contact and Support
If you have questions about our privacy policy, how we use your data, or how to exercise your rights, contact our support team. We respond in Indonesian, English, Mandarin, and Vietnamese. Reach us via live chat during operating hours or email us anytime.
Our support team can help you access your data, request deletion, update account information, or file a privacy complaint. Complex requests (e.g., data portability, objections to processing) are escalated to our compliance team and answered within ten business days.
This policy was last updated in 2024 and applies to all arahbola services. We update this policy annually and notify account holders of material changes by email. Your continued use of arahbola after an update means you accept the new policy.